I call 123-Appliance Repair around 1 pm and my washer was back in service around 4:30 the same day. Couldn’t have gone smoother. James diagnosed the problem when I spoke to him on the phone, told me how much the repair would run, and agreed to come out between 3 and 5 pm. He arrived on time, was pleasant and professional, had the replacement parts with him when he arrived, and fixed the washer.