My washing machine began leaking water. I called 123 Appliance, was greeted by a friendly representative who obtained necessary information from me and placed a dispatch to a technician. I was given a range of time when the technician would call and come to my home. The technician called in that range, and when he arrived and saw the machine and the location of the leak, quickly diagnosed that a new pump was needed. This was replaced in just a few minutes (the technician was an experienced one who formerly worked for Sears) and for a reasonable price. The technician was very friendly and courteous and even helped towel-dry the floor around the machine.